Returns

Need to Make a Return? We've Got You Covered!

At T-MOD, we want to ensure you are completely satisfied with your purchase. To provide the best service and maintain high quality, we have separate policies for our standard Tesla accessories and our replacement parts.

1. Standard Tesla Accessories 

For all standard accessories (e.g., floor mats, console organizers, spoilers, screen protectors, center console hubs, etc.):

  • 30-Day Return Window: You can return unused items in their original packaging within 30 days of delivery. If 30 days or more have passed since delivery, we unfortunately cannot offer a refund or exchange.
  • Restocking Fee: We do not charge a restocking fee for standard accessories.
  • Return Shipping Costs:
    • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), we will cover the return shipping costs and provide you with a prepaid return label.
    • Voluntary Returns (Change of Mind / Buyer's Remorse): For all other returns (e.g., you changed your mind, ordered the wrong part, or no longer need the item), you are entirely responsible for arranging the return shipment and covering all associated shipping costs. Original shipping fees (if any) are non-refundable.
  • Product Condition: Items must be unused, new as you received, and returned in their original packaging.

2. Replacement Parts 

Due to the critical technical nature of repair and replacement components:

  • Final Sale: All replacement parts are Final Sale once shipped. We do not accept returns, exchanges, or offer refunds for replacement parts.
  • Exception for Defect/Warranty: Returns or replacements are only accepted if the part is confirmed to be defective upon arrival (DOA) or covered under warranty for manufacturing defects.
  • Fitment Responsibility: Please ensure compatibility and correct fitment (verify your Tesla model, year, and generation) before placing your order. We are not responsible for parts ordered for incompatible vehicle models.

3. Damaged or Lost during Shipping (运输途中损坏/丢失)

We take great care in ensuring that your items are securely packaged and shipped promptly. However, transit issues can happen:

  • 7-Day Reporting Window: If your order arrives with damage or is lost during shipping, please notify us within 7 days of delivery.
  • Required Documentation: When reporting shipping damage, please contact us with your order number, photos of the damaged product(s), the exterior shipping box/packaging, and the shipping label.

How to Initiate a Return or Report an Issue

To request a return or report a defective/damaged item, please contact our support team via our Contact Page. Once return approved, you will receive our warehouse return address. Refunds will be processed to your original payment method after the returned package is successfully delivered and inspected at our facility.

Our Promise of Quality

We stand behind our products with at least a 1-year warranty. Rest assured, your purchases are protected.