Refund policy

General Return Conditions

  • Strict 30-Day Policy: You have 30 days after receiving your item to request a return. We strictly do not accept any returns requested beyond this 30-day period.

  • Condition Requirements: Items must be in the same condition that you received them—unused, and in the original packaging. A receipt or proof of purchase is required.

Important Return Instructions

  • Contact Customer Service First: To start a return, you can contact us at help@t-mod.ca. Do NOT ship your item without contacting our customer service first. Otherwise, your item will not be processed, and it will be considered a complete loss.

  • Return Options (Mail or In-Store): Once your return is accepted, we will provide the return shipping address and further instructions. You can choose to mail the package back to us, or you may bring the item directly to our physical store to process the return.

  • Delivery Refusal: Customer refusal of delivery is not supported. If you refuse delivery of a package, an additional handling fee of $10 will be deducted from your potential refund.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing components, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty Policy We offer a minimum 1-Year Warranty on our products, unless stated otherwise on the specific product page. This warranty covers free exchanges for manufacturing or quality issues, except in cases of damage caused by the buyer's misuse or improper installation.

Exceptions / Non-Returnable Items

  • Clearance Items: Products discounted by more than 60% are considered clearance items and are strictly non-returnable.

  • Other Exceptions: Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Unfortunately, we also cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges Outside of our warranty coverage, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at help@t-mod.ca.